Privacy Policy

Welcome to IntelliHome (“we”, “our”, or “us”). This Privacy Policy explains our practices regarding the collection, processing, storage, and safeguarding of personal data and site engineering records obtained through our website (https://www.intellihome.in/), on-site consultation surveys, blueprint reviews, and smart home automation installations across Nagpur, Vidarbha, and Maharashtra.

We operate in compliance with the Digital Personal Data Protection Act, 2023 (DPDP Act) of the Republic of India, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and internationally recognized data privacy benchmarks.

Traditional wireless smart gadgets frequently transmit private household telemetric data, audio recordings, and occupancy timelines to overseas public cloud servers. IntelliHome operates on an entirely distinct architectural ethos:

When cloud bridges (such as Apple HomeKit or Google Home) are requested by the client for remote phone control outside the house, we configure strict hardware VLAN (Virtual Local Area Network) segmentation to insulate smart home hardware from standard internet traffic.

We only collect information necessary to deliver precision engineering, accurate quotations, and responsive customer support:

A. Information Provided Voluntarily:

• Consultation Requests: Your full name, phone number, email address, property location (e.g. Dharampeth, Ramdaspeth, Civil Lines, Besa, Wardha Road, etc.), and scope of inquiry submitted via our consultation form.
• Architectural & Site Schematics: Civil CAD drawings, floor plans, lighting schedules, and conduit layouts shared with us for survey calculations and electrical load engineering.
• Direct Communications: Audio conversations, WhatsApp inquiries, and email correspondence related to project quotations, revisions, or post-installation service calls.

B. Technical & Diagnostic Data (Website):

• Device & Network Identifiers: IP address, browser type and version, language preference, operating system, and screen resolution.
• Interaction Telemetry: Pages viewed, time spent examining technical datasheets, scroll depth, and referring URLs (analyzed in anonymized aggregate).

C. Hardware Commissioning Telemetry (Post-Installation):

• Individual device MAC addresses, IP assignments on your local subnet, ETS configuration database backups, and firmware versions strictly required to provide ongoing warranty support.

IntelliHome utilizes collected data exclusively for authentic operational and engineering purposes:

• Engineering Consultation & Quotation: Reviewing structural floor plans to calculate actuator counts, DALI drivers, power supplies, and motorized rail lengths.
• On-Site Survey Scheduling: Coordinating certified engineer visits across Nagpur for physical electrical inspection and conduit verification.
• Project Commissioning & Handover: Programming keypad scenes, thermostat schedules, and multi-zone WiFi 6E mesh access points according to your preferences.
• Warranty Registration: Logging hardware serial numbers with original manufacturers (e.g., TIS Control, certified KNX component makers) to secure your official 2-year to 5-year hardware warranties.
• Client Communication: Providing technical handover manuals, project milestone updates, and responding to service requests.

Under the DPDP Act 2023, we process your personal data under the following recognized legal grounds:

• Consent: When you submit our consultation form, tick our consent checkbox, or contact our team via WhatsApp/phone to request services.
• Performance of a Contract: When processing data is necessary to formulate blueprints, procure project hardware, install wiring, and commission automation panels under an agreed scope of work.
• Legitimate Interests: Securing our web platform against cyber threats, validating network firewall integrity, and maintaining historical commissioning backups for ongoing client maintenance.
• Legal Obligation: Maintaining accounting and tax invoices in conformity with Indian statutory requirements (such as GST regulations).

We deploy rigorous administrative, technical, and physical safeguards to prevent unauthorized access, alteration, or disclosure of your information:

• Encrypted Transport: All website interactions and consultation form payloads are transmitted using TLS 1.3 / SSL encryption with modern cryptographic ciphers.
• ETS Programming Vault: Master programming databases for your residence are retained in encrypted, access-restricted offline repositories, safeguarding your system layout against unauthorized third-party tampering.
• VLAN IoT Isolation: When configuring your home network, all smart appliances and IP interfaces are isolated onto dedicated non-routable virtual subnets, keeping them quarantined from personal computers and mobile banking devices.
• Data Retention Duration: Consultation inquiries that do not proceed to execution are retained for 12 months for follow-up audit purposes, after which they are securely purged. Executed project blueprints and commissioning files are archived for the duration of the hardware warranty (typically 5 years) to enable instant technical diagnostics.

We disclose data solely to trusted partners essential for project execution:

• Hardware Manufacturers & Distributors: To register serial numbers for manufacturer warranty certificates (e.g. TIS Control, Mean Well power supplies, certified KNX vendors).
• Transactional Infrastructure Providers: Secure form delivery gateways (such as FormSubmit.co) that deliver client consultation requests directly to our engineering mailbox via encrypted channels.
• Direct Communication Channels: WhatsApp Business API (Meta Platforms Inc.) when you opt to initiate instant consultation chats.
• Statutory Authorities: If compelled by an official court order, regulatory mandate, or lawful process under Indian jurisprudence.

As a Data Principal under the Digital Personal Data Protection Act, you possess defined legal rights regarding your personal records:

• Right to Access: You can request a summary of the personal data we hold regarding your residence and project.
• Right to Correction & Erasure: You can ask us to update inaccurate phone numbers or addresses, or request the deletion of non-essential records once project obligations are concluded.
• Right to Withdraw Consent: You may withdraw your consent for marketing updates or consultations at any time with immediate effect.
• Right of Grievance Redressal: You have the right to register concerns directly with our designated Data Grievance Officer, or escalate unresolved matters to the Data Protection Board of India.
• Right to Nominate: You may nominate an individual to exercise your privacy rights in the event of death or incapacity.

To exercise any of these rights, write to our Data Protection Officer at hello@intellihome.in.

Our web platform and home automation consultation services are directed solely to property owners, architects, interior designers, and adults aged 18 and older. We do not knowingly collect personal data from minors. If you believe a minor has submitted personal details through our consultation form, please notify us immediately for swift deletion.

We use essential cookies and browser local storage tokens strictly to maintain core website features, preserve theme preferences, and respect your consent choices. Optional analytics cookies are only deployed with your affirmative opt-in consent.

For a comprehensive breakdown of every cookie used on our site, its expiration timeline, and controls to modify your choices, please review our detailed Cookie Policy. You can adjust your consent anytime by clicking the button below:

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In accordance with the DPDP Act 2023, IntelliHome has appointed a dedicated Data Grievance Redressal Officer to handle inquiries, corrections, and data privacy requests:

We commit to acknowledging all data requests within 48 hours and resolving any formal grievance within thirty (30) business days.